Frequently asked questions

The banner does not show

• The domain must be verified and the banner turned on (domain page → Turn banner on).
• Check that the snippet’s data-cbid is the key of this domain.
• You may have already chosen: open the site in a private window.
• On Pro and Business with rules by country, visitors outside Europe may see a notice or no banner by design (see Rules by country).
• After Publish, allow up to five minutes.

Verification fails

Use the DNS record if you can; it does not depend on your site. For the meta tag or the snippet, the home page must be public and reachable over HTTPS, and the tag must be in the HTML the server sends. See Verify your domain.

The scan reports cookies before consent

A tag runs before CookieDoo or outside its control. Put the snippet first in <head>, and block the tag (see Fixing “before consent”).

Google Analytics counts fewer visits

With Consent Mode v2, visitors who deny statistics are not counted with cookies. Google can model part of these visits in GA4. This is expected under GDPR.

A cookie is in the wrong category

Cookie categories come from the CookieDoo cookie database, which our team maintains. Write to [email protected] with the cookie’s name; corrections apply to every website using CookieDoo.

Does the banner slow my site down?

The script is small, cached by browsers and served through Cloudflare’s network. It loads the banner settings with a single request; banners with rules by country make one more request per browser session.

What happens if CookieDoo is unreachable?

Your site keeps working. Scripts you marked as blocked stay blocked and Google tags stay in “denied” mode, so your site stays on the safe side.

Can I use CookieDoo for several websites?

Yes. Add each domain to your account. Each domain has its own plan, banner, scans and consent log.

How do I contact support?

Write to [email protected]. Include your domain and, for a scan or consent question, the scan date or the Consent ID.